At Tandem, we're committed to protecting your personal information and ensuring transparency about how it's used.
Explore our Privacy Policy to understand our practices and your rights.
Early Ideas Limited Privacy Policy (V1.0)
Drafted: June 2023
Our contact details
Name: Early Ideas Limited
E-mail: help@playtandem.com
The Type of Information We Collect.
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details, email addresses)
Website and app user statistics
Information regarding what pages are accessed and when on our platform
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you register on our platform or interact with our services. This could be for the following reasons:
To create an account on our platform
To provide you with our services
To communicate with you about our services
To provide customer support
We use the information that you have given us in order to provide and improve our services, communicate with you, and comply with our legal obligations. We may share this information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting help@playtandem.com
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our servers and those of our service providers. We keep your personal information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We will then dispose of your information by deleting it from our systems and databases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at help@playtandem.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at help@playtandem.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
How to delete your data
Data deletion
If you would like us to delete any of your data that we hold, please go to your TANDEM Profile and select ‘Delete my account’.
If you have any problems with this, or further questions/concerns, please email us at hello@playtandem.com